Shipping & Returns Information

Shipping & Fulfillment

Many of our products are made especially for you and fulfilled by one of our trusted production partners.  Production time is separate from shipping time and may vary depending on the product, destination, availability, and time of year.  

Delivery dates shown at checkout or in your order confirmation are estimates and are not guaranteed.  Once your order ships, you will receive tracking information when available.  Items ordered together may arrive in separate packages because products may be created and shipped by different fulfillment partners.  Shipping carriers may also vary. 

Please review your shipping address carefully before placing your order.  If you need to request a change or cancellation, contact us as soon as possible.  Once an order enters production, we may be unable to change or cancel it.  Additional shipping charges may apply when an order must be replaced or reshipped because an incorrect or incomplete address was provided. 

International customers are responsible for any customs fees, duties, or taxes required by their country unless otherwise stated at checkout.  

Returns & Exchanges

Most of our products are personalized or made to order.  Because they are created specifically for each customer, we cannot accept returns or exchanges for a change of mind, an incorrect size or color selection, or personalization information entered incorrectly by the customer. 

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.  To help us resolve the issue as quickly as possible, include your order number, a description of the problem, and clear photographs of the item and packaging.  We'll carefully review the details and, when eligible, arrange a replacement or refund.  Please do not return an item without contacting us first and receiving instructions. 

For an eligible non-personalized item, please contact us within 7 calendar days of delivery.  The item must be unused and in its original packaging.  Eligibility may vary depending on the product and fulfillment partner.  Return shipping costs are generally the customer's responsibility unless the item arrived damaged or defective, or incorrect.

If your package is delayed, lost, or marked delivered but cannot be located, please check the tracking information and contact us.  We'll be glad to help investigate the issue with the fulfillment partner or shipping carrier. 

Approved refunds are issued to the original payment method.  The time required for the refund to appear depends on your bank or payment provider.   

Questions about an order?  Please contact us through our Contact page.  We're happy to help.